Version 3 Help Desk Update

For the past few months I've been trying to integrate the Zendesk Help Desk with NextComp, but the solutions they offered were more complex that I wanted to wrestle with, so I pushed off this feature.

Just last week Zendesk released a new integrated "drop box" tool. Ah ha, I thought, this is the answer to the issue of an easy, integrated help desk. And sure enough, after some testing today, it really does work! So I spent some time today updating every page of Version 3 with this new functionality.

Here's how it works.

From any page in Version 3, click the Support link at the top of the page.



You may be warned that the page contains some unencrypted information. Click Yes or OK depending on your browser. The only unencrypted information on the support dialog is the Zendesk logo. You may not receive this warning depending on your browser settings.





The background of the page will dim, and a Help Desk dialog will pop-up.



Enter your help desk request, a subject line for the message, and your e-mail address.



Click "Submit Query" and you'll receive a confirmation that your request was sent.



You'll receive an e-mail confirmation as well.



You'll also receive an e-mail when we have a solution to your request.



The best news is that this is all handled in NextComp and with e-mail. You don't have to leave the application to submit a request and you don't have to sign into another website to review the status of the request.

Integrated help desk support in Version 3... Check!

2 New Tips and Tricks in the Help Desk

I've been adding new items to the NextComp help desk as I get questions or comments from subscribers. There are two new items today, one based on a question from a subscriber and one as a result of the online training.

If you haven't signed into the help desk before, it's really easy.


Visit this website: http://nextcompnet.zendesk.com


On the right side of the page, click the Sign Up link.
Enter your name, email address and a password.


Then you'll be able to view the online knowledge base and submit and track help requests through the system.

Of course, contacting us through plain old e-mail works great too!

Help Desk Launched

We've launched an online help desk system to support the launch of NEXTCOMP Gamma. The new system is completely web based and allows us to track tickets related to issues, questions, and requests related to Gamma (and also the current version of NextComp).

It's super easy to get started using the new help desk.

Visit this URL and enter your name, e-mail and password.

http://nextcompnet.zendesk.com/registration

Note: This is a separate sign-in from NEXTCOMP.

We are also building an online knowledge base as part of the help desk. To get started, I've added a message in the "Tips and Tricks" section of the Knowledge base related to updating the results table of the pay plan. This is an example of the type of information that will be available in the Help Desk.

We have some additional tips and tricks to add. We'll be adding information to the Help Desk on a regular basis, especially as we roll-out Gamma over the next few months.

So head on over to
http://nextcompnet.zendesk.com/registration sign into the Help Desk and keep track of updated tips and tricks or submit a question to our help desk!